Terms of Service

The service

Organizers can create private events, configure access and contribution settings, share capability links or QR codes, moderate and organize contributions, operate a photo wall, and prepare exports. Guests can use a valid event link to browse and, when allowed, contribute without creating an account. Features depend on event configuration, lifecycle, role, and entitlement.

Organizer and guest responsibilities

Organizers are responsible for event configuration, protecting organizer access and private event links, choosing collaborators, providing any event-specific notices, and having authority to collect and share event content. Guests must use links only for their intended event, provide accurate consent choices, and contribute only content they are entitled to share. Users must respect privacy, intellectual property, and the rights of people depicted or recorded.

Acceptable use

You must not upload or share unlawful, exploitative, threatening, harassing, hateful, defamatory, infringing, malicious, deceptive, or privacy-invasive content; sexual content involving minors; malware; or content that violates another person's rights. You must not probe security, bypass access controls or limits, interfere with the service, automate abusive traffic, misuse private links, impersonate others, or use the service for public discovery or unrelated file hosting.

Ownership of content

You retain any rights you hold in content you upload. The service does not acquire ownership of organizer or guest media, captions, or guestbook contributions. You represent that you have the permissions needed to submit the content and allow its use within the event.

Permission to operate the service

You grant 9578-5838 Québec inc., doing business as Mutual Moment Media, a limited, non-exclusive permission to host, copy, inspect, transcode, create derivatives from, transmit, display, moderate, back up, and include submitted content in authorized event exports only as needed to operate, secure, and support the service. This permission ends when the content is deleted from active systems, subject to asynchronous cleanup, backup expiry, legal obligations, and records that must be retained for security or audit purposes.

Private links and access controls

Event, album, and photo-wall links are private capabilities: anyone who obtains a valid link may receive the access it grants without signing in. Organizers must distribute them carefully and may rotate or revoke them. Rotation invalidates previously shared links and printed QR codes but does not erase existing content. Guest identity is event- and browser-scoped and does not provide account recovery or cross-device ownership restoration.

Moderation and removal

Content may be pending, approved, hidden, rejected, quarantined, or deleted. Organizers and authorized collaborators can moderate event content, and the service may restrict or remove content or access to address safety, legal, security, or operational concerns. Automated processing can fail or flag content and does not guarantee that all objectionable or unlawful material will be detected.

Availability and service limits

Uploads, processing, realtime updates, playback, and exports depend on browsers, networks, storage, and background processing. We do not promise uninterrupted operation, a specific uptime level, or that every device, file, codec, or network condition will work. Published limits, event windows, moderation states, and plan entitlements apply. Users should keep independent copies of important media and downloaded exports.

Payments and refunds

Public purchasing and self-service checkout are not currently available. If paid plans are offered, the price, currency, taxes, included features, renewal terms, and any refund or cancellation rules will be presented before purchase and will be subject to applicable consumer-protection law. No refund entitlement beyond applicable law is created by these terms.

Disclaimers and liability

To the extent permitted by law, the service is provided on an “as available” basis without warranties not expressly stated here. 9578-5838 Québec inc., doing business as Mutual Moment Media, is not responsible for user content, loss caused by sharing a private link, third-party services, unsupported files, or failures outside reasonable control. Any limitation of liability, exclusion, or waiver applies only to the extent permitted by the laws applicable to the user, including mandatory Quebec consumer protections.

Suspension and termination

You may stop using the service. Organizers may revoke links and request deletion through supported controls. We may suspend or terminate access for material breach, unlawful use, security risk, non-payment where applicable, or where necessary to protect users or the service. Event access may also end under its lifecycle and retention terms. Provisions that by their nature should continue after termination remain effective.

Governing law and contact

These terms are governed by the laws of Quebec and the federal laws of Canada applicable there, without limiting mandatory rights that apply based on a user's residence. A dispute may be brought before a court having jurisdiction under applicable law. The operator is 9578-5838 Québec inc., doing business as Mutual Moment Media, and may be contacted at legal@mutualmoment.com. Customer support is available at support@mutualmoment.com. Public purchasing is not currently available; required merchant contact details and consumer-contract disclosures will be provided before any paid online contract is offered.